Communication is Key
The #1 reason clients leave isn't price—it's poor service.
- Set Expectations: Be clear about what you will deliver and when.
- Update Regularly: don't go silent for weeks. A quick "Here's a progress update" goes a long way.
Using a CRM (Customer Relationship Management)
Stop using your phone contacts to manage clients. Use a CRM to:
- Store all client details (NTN, Address, Email) in one place.
- Track interaction history (What did we discuss last meeting?).
- See payment history at a glance.
The Power of "Thank You"
Small gestures matter. improved invoicing etiquette, like adding a "Thank you for your business" note on your invoice, leaves a lasting positive impression.